University of California Managed Heart

Name: University of California Managed Heart
Brand: University of California
Price: 29.95 EUR
Availability: InStock

University of California Managed Heart thumbnail

-94%

Preisalarm

★ 4.9

19,63 €

Historisch niedriger Preis!

Bester Preis bei shop.studibuch.de

Preisalarm

★ 4.9

19,63 €

Historisch niedriger Preis!

Bester Preis bei shop.studibuch.de

-94%

Preisalarm

★ 4.9

19,63 €

Bester Preis bei shop.studibuch.de

Preisalarm

★ 4.9

19,63 €

Bester Preis bei shop.studibuch.de

Preisdetails

Der niedrigste Preis für ein neues University of California Managed Heart beträgt 29,95 €. Dies ist derzeit das günstigste Angebot aus 2 Shops.

Das günstigste Gebraucht University of California Managed Heart ist ab 19,63 € bei 2 Shops erhältlich.

Produktinformationen

In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ought to feel, we take guidance from feeling rules about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a gift exchange of acts of emotion management. We bow to each other not simply from the waist, but from the heart.But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be nicer than natural. The bill collector's job is to collect on the...